Return Policy

No Returns or Exchange

Due to the high cost of shipping and customs/taxes, we do not accept returns except where concerns of authenticity have been raised.  Please look at all the photographs and descriptions carefully and ask all questions before deciding to purchase our products.

Authenticity Guarantee

Authenticity is our top priority.  Preloved Lux does not accept fake, replica or counterfeit merchandise.  When you invest in a luxury pre-owned designer piece from our company, we want you to wear it with confidence.  If you obtain expert opinion that the item is not authentic, we offer a 100% money back guarantee within 30 days of delivery.  Please remember that our Preloved Lux tag must still be attached.